Order & shipping
We strive to make the ordering and delivery process as easy as possible for our customers. If you unexpectedly encounter any questions or other problems, please contact us. We are happy to help you.
Do you see the stove of your dreams? Then you have come to the right place at Steel. We contact the factory in Italy directly, without the intervention of other parties. This is cheaper for you and it is more sustainable. The stoves and accessories are handmade in Italy, so the delivery time is a maximum of 4 to 6 weeks. The stove is delivered to your door free of charge. Please feel free to contact us for more information or current delivery time.
To ensure that your product is in stock or if you need help, you can always contact us (by telephone). Our service team is ready to assist you and is happy to help you make the right choice.
Your package will be shipped insured and provided with a track & trace code. This makes ordering from Jones & Jansen via our website completely risk-free. Don't worry about hidden costs or shipping costs, all shipments are completely free with an order value of € 50 or more within the Netherlands and Belgium.
If you want to order one of our products from Jones & Jansen, you must first add the desired product to the shopping cart on the product page. You do this by clicking on the "ADD TO CART" button.
Here it is important to check whether you have selected the correct variants. When all this is in order, press the "CHECKOUT" button. You must enter the correct address details on the information page. Make sure that all information is entered correctly. When this information has been entered correctly, you can press the "CONTINUE SENDING" button.
The shipping page offers the opportunity to double check the specified address details. You can also see that every shipment with an order value of €50 or more is delivered completely free within the Netherlands and Belgium. You can now continue by pressing the "PAY" button.With the payment options you can choose from various payment options. All payment options at Jones & Jansen are provided with SSL encryption, which means that you are always assured of a secure payment environment with us.