Warranty & service

Warranty information

Jones & Jansen warranty

We are an official Steel Cucine dealer and our products come directly from our supplier. You naturally benefit from the manufacturer's warranties.


When you purchase a Steel stove you receive a 5-year full Steel warranty. This warranty covers call-out costs, labor costs and required parts. In the third to fifth years, only the call-out rate valid at that time will be charged. Register your stove directly with Steel.

For the full warranty conditions, we would like to refer you to the Steel Cucine website.

What is not covered by the warranty?

Malfunctions resulting from user errors are not covered by the warranty. Incorrect connection of the stove and the resulting damage are not covered by the warranty; this must be done by a recognized installer.

Please contact us for a warranty on our stoves .

Service form - Steel stoves

Registration form - Steel stoves

Service please

We are always there for you if you have any questions. Do you have questions? Then we will help you out. Good customer service is extremely important to us and we always strive to provide you with the best possible service. If your question is not among our FAQs, please contact us


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